About LaundryMatch
What is LaundryMatch?
LaundryMatch is an online platform that connects you with local laundromats and dry cleaners. You can search for services in your area, book wash & fold or dry cleaning services, and even arrange for laundry delivery—all in one place!
How do I find a laundry business?
Simply start a new order, enter your zip code, select your preferences, and browse a list of laundromats and dry cleaners in your area. You can filter by services, pricing, and customer ratings to find the perfect match for your laundry needs.
What types of laundry services can I book?
LaundryMatch connects you with laundromats and dry cleaners offering a variety of services including wash & fold, dry cleaning, ironing, and more. Each laundromat and dry cleaner may offer different services, so check their profiles for details.
How do I know if the business is reputable?
Each laundromat and dry cleaner on LaundryMatch has customer reviews and ratings that help you make an informed decision. You can read feedback from other users about the quality of service, pricing, and overall experience before booking.
Can I use LaundryMatch for commercial laundry needs?
Yes! If you're a customer or business in need of regular laundry services (like a hotel or gym), you can use LaundryMatch to find laundry businesses that offer bulk or commercial laundry services. Reach out to individual merchants for specific business rates.
Placing & Managing Your Order
Can I schedule pickup and delivery?
Yes! You can book pickup and delivery through the LaundryMatch platform. If the business offers delivery, you can select this option during the order process and arrange for your laundry to be picked up and delivered to your door. You can also choose to drop the order off if the business offers that option.
Can I drop my order off to the business?
Yes! If the business offers Wash & Fold or Drop-Off, you can select this option during the order process and receive information on how to drop your order off to the business. This option is typically more affordable than Delivery and we can make it convenient for you to simply drop it off and go!
How long will it take for my laundry to be ready?
You select your service time (Next Day, Same Day, Specific Day) so the business you choose will complete your order within the timeframe you chose. You'll receive updates on the status of your order through the platform.
Can I track the status of my order?
Yes! Once you place an order, you can track its progress directly from your app's home screen. You'll receive notifications when your laundry is collected, being processed, and when it's ready for delivery or pickup.
Can I cancel or change my order after booking?
Cancellation and changes depend on the merchant's policy. You can typically cancel or modify your order within a certain window before placing your order, but please refer to the individual business's cancellation policy for more details.
Who is responsible for my order?
When you place an order through LaundryMatch, you're choosing a local laundry business. That business is responsible for everything related to your order — from pickup and cleaning to delivery and resolving any questions about the service.
LaundryMatch's role is to connect you with laundry businesses and make ordering easy. We don't manage how each business operates day-to-day. That said, we'll always step in if the laundry business isn't responding to a serious issue or something critical comes up.
For everyday service concerns (like turnaround times, missing items, or quality questions), your laundry business is your direct point of contact.
Pricing, Payments & Fees
How much does it cost to place an order?
Pricing varies by laundry business. Each business sets its own pricing based on service type, turnaround speed, and pricing method (per-pound or per-item).
The price shown at checkout is an estimate. Final pricing is calculated once the order is completed based on final weight, items, and services provided.
Is there a minimum charge?
Laundry businesses will have minimum order requirements based on service type, turnaround speed, or delivery options. Please review their merchant page to learn more.
How do I pay for my laundry order?
Payments are made securely through our platform using major credit/debit cards. We place an authorization hold for the estimated cost of your order at checkout. The final payment will be charged once the business has completed your order.
We also offer Buy Now, Pay Later options with Sezzle, so you can pay in installment payments.
Is there a fee to use LaundryMatch?
There is a $1 service fee to use LaundryMatch. This fee is added at checkout to help support our platform and local laundry partners.
When is the final price calculated?
Final pricing is calculated after the laundry business completes your order. This allows them to account for the final weight, actual items received, and any services required to properly clean your laundry.
You'll see the final total once the order is completed.
Why was my estimated cost different from my final cost?
The price shown at checkout is an estimate based on the information you provided when placing your order. Final pricing may change due to:
- Final weight of your laundry
- Additional or different items received
- Service adjustments requested or required
- Delivery fees based on distance (if applicable)
If any changes occur, the laundry business will notify you directly.
Products, Issues & Support
What kind of products are used to clean my laundry?
Each laundry business uses its own professional cleaning products and processes. You can share preferences or special instructions when placing your order, and the business will follow them when possible.
If you have questions about specific detergents, additives, or sensitivities, you can message the business directly through the app.
What happens if I'm not happy with the service?
Customer satisfaction is our priority! If you have any issues with your laundry service, you can contact the laundromat/dry cleaner directly through our platform, or reach out to our support team. We'll work with you to resolve any concerns and ensure you're satisfied.
What if my items are damaged or lost?
LaundryMatch connects you with independent laundry businesses that handle your items. Each business is responsible for the care of your laundry and for resolving any issues related to damage or loss.
If you experience an issue, you can message the business directly through the app. LaundryMatch can assist with communication if needed, but resolution is handled by the business that fulfilled your order.
How does LaundryMatch protect my personal information?
We take your privacy seriously. All personal and payment information is securely encrypted and processed through trusted payment gateways. Your data is never shared with third parties without your consent.